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Troubleshoot Individual Platforms
Troubleshoot Individual Platforms
Barracuda Admin avatar
Written by Barracuda Admin
Updated over 3 years ago

Bare Metal / Virtual Machine


  • Check Envoy Proxy logs.

sudo tail /var/log/envoy/envoy.log -f
  • Check CloudGen Access Proxy logs.

sudo journalctl -u fydeproxy -f
  • Check firewall rules.

sudo firewall-cmd --list-all-zones
# or
sudo iptables -L -xvn
  • Ensure Envoy Proxy is running.

sudo ps axuww | grep envoy
  • Ensure Envoy Proxy is listening on the correct port.

sudo ss -anp | grep envoy | grep LISTEN
# or
sudo netstat -anp | grep envoy | grep LISTEN

Cloudformation ASG


Instance logs are sent to CloudWatch by default. Check the log group named: /aws/ec2/FydeAccessProxy

  1. Select the failing instance from the log stream list.

  2. Filter for cloud-init:

  3. Search for script errors. Example:

  • 2020-09-19T22:36:07.894+01:00 Sep 19 21:36:05 ip-10-200-0-114 cloud-init: + curl -sL https://url.fyde.me/install-fyde-proxy-linux

  • 2020-09-19T22:36:07.894+01:00 Sep 19 21:36:06 ip-10-200-0-114 cloud-init: Invalid option: -r

Cloudformation ECS Fargate


  • Pod logs are sent to CloudWatch by default.

  • Check the log group named: fyde-access-proxy-ecs-fargate

  • Select the failing pod from the log stream list.

  • Check the last lines for the error cause.

Docker


  • Confirm that both envoy-proxy and fyde-orchestrator containers are running.

sudo docker ps
  • Confirm that envoy-proxy container is mapping the correct port to the host.

  • In the example above, and for the public port 443, the output should contain the following:

0.0.0.0:443->443/tcp
  • Check Envoy Proxy logs.

 sudo docker logs envoy-proxy -f
  • Check CloudGen Access Proxy logs.

 sudo docker logs fyde-orchestrator -f
  • Check that docker network is not conflicting with a remote network.
    - Check the value for IPAM.Config.Subnet
    - For more information check compose-file

sudo docker network inspect fyde

Kubernetes


  • Correct the namespace if needed.

  • Check all deployed resources.

kubectl get all \
--namespace fyde-access-proxy
  • Check envoy logs.

kubectl logs \
-l app=envoy-proxy -f \
--namespace fyde-access-proxy
  • Check proxy logs.

 kubectl logs \
-l app=fyde-orchestrator -f \
--namespace fyde-access-proxy
  • Check that envoy service is properly configured for your environment.

kubectl describe service envoy-proxy \
--namespace fyde-access-proxy
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